Terms of Service

1. Agreement

By accessing or using the Flovix platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms. If you do not agree, do not use the Service.

These Terms are between you and Flovix Systems("Flovix", "we", "us").

2. Description of Service

Flovix is an inquiry-to-customer conversion platform for service businesses. The Service includes:

• Inquiry capture via web forms, phone, and messaging channels
• Automated lead qualification and scoring
• Follow-up sequencing and nurture workflows
• Appointment booking and calendar management
• Client dashboard and reporting
• Integration with voice AI (Retell), WhatsApp, and payment processors

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access at support@flowvixsystems.com. We are not liable for losses caused by unauthorized access resulting from your failure to protect your credentials.

You may not share account access with individuals outside your organization or create accounts on behalf of others without their consent.

4. Acceptable Use

You agree not to use the Service to:

• Send unsolicited messages (spam) or harass individuals
• Collect or process data of individuals without appropriate legal basis or consent
• Violate applicable laws, including consumer protection and telecommunications regulations
• Reverse engineer, copy, or create derivative works from the platform
• Interfere with the integrity or performance of the Service
• Use the Service for illegal businesses or activities

5. Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis in the currency agreed at time of purchase. Setup fees (where applicable) are due before system activation.

All fees are non-refundable except as required by applicable law or as explicitly stated in your service agreement. We reserve the right to suspend access for non-payment after 7 days of outstanding balance.

Pricing may change with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.

6. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference.

You retain ownership of all data you input into the Service. You grant Flovix a limited licence to process that data solely to provide the Service. We will not use your customer data for any purpose other than operating the Service on your behalf.

You are responsible for ensuring you have lawful basis to collect and share customer data with the Service, including obtaining any required consents.

7. Integrations and Third-Party Services

The Service integrates with third-party providers (Google Calendar, WhatsApp, Retell, payment processors). Your use of those integrations is subject to the respective third-party terms and privacy policies. Flovix is not responsible for the acts or omissions of third-party providers.

8. Uptime and Service Levels

We target 99.5% monthly uptime for core platform functions. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by third-party infrastructure, force majeure events, or factors outside our reasonable control.

9. Intellectual Property

The Flovix platform, brand, software, and all associated materials are the intellectual property of Flovix Systems. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the Service.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your specific requirements or that it will be error-free or uninterrupted.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Flovix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, or loss of data, arising out of or in connection with your use of the Service.

Our total cumulative liability for any claim arising under these Terms shall not exceed the fees paid by you in the 3 months preceding the claim.

12. Termination

Either party may terminate this agreement with 30 days' written notice. We may suspend or terminate access immediately for material breach of these Terms, non-payment, or activity that poses a risk to the Service or other users.

Upon termination, you may request an export of your data within 30 days. After that period, data will be deleted in accordance with our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of the jurisdiction in which Flovix Systems is registered. Any disputes shall be resolved through binding arbitration or the courts of that jurisdiction, except where local consumer protection laws provide otherwise.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email with 14 days' notice. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

15. Contact

Legal or Terms-related questions:
support@flowvixsystems.com